Bluefur hosting company sucks

I am trying to cancel my hosting account at Bluefur hosting company and they won't let me. I asked them like a week ago to cancel the account and they still haven't done it.

Bluefur has this automatic renewal system. You HAVE to click it when you get a hosting account with them or else the hosting doesn't go through so I clicked it when I signed up with them about two years ago.

Now I don't want the automatic renewal to go through because I have changed hosts but they aren't cancelling the account. I can't fucking believe it. I have sent them tickets to tell them to cancel, then they asked for my security question which I don't remember since I created the account two years ago BUT I am sending the ticket from inside my account. Why do I need to answer a security question? The only way I can send a ticket is if I am logged in. It doesn't make any sense at all and they are ignoring me.

There is no button to delete or cancel accounts when I am logged in. Why do I have to beg someone to cancel my account? I should be able to delete it anytime I want. I basically can't do anything with my site without sending a ticket. This is ridiculous.

Now, if they automatically renew the account at the end of this month I will have to contact my credit card company and having them reverse the charges. I printed out the ticket information so I can send it to the credit card company if they ask. Its like this friggin Bluefur hosting site is holding my sites hostage or something. What the hell?
If they don't cancel and they charge me for another year, I am contacting the better business bureau and filing a complaint.

I am so sick of bad hosting companies. This is why I basically try a hosting company out for a year and then move on if they suck. Because of this issue with Bluefur I am putting them on my hosting companies that suck list.

I have switched to Netfirms. So far they seem okay, since I have absolute control over every aspect of my sites. I can add domains easily, their support seems pretty good, and I don't have to beg them to cancel my account because there is a button to cancel anytime once I am logged into my account. I am going to try them out for a year and see how it goes.

Anybody can start a hosting company and they aren't always the best so watch out. So far I have tried 3 companies and I am on my fourth.

Things I have learned:
^^Look for 24/7 support (your site won't have problems just mon-fri 9-5)
^^Look for good bandwidth and more than one mysql database (if you plan on hosting more than one site on the account, you will need more than one database
^^Check their cpanel (the place where you add files to your account) it needs to be easy to use.
^^Check that you don't have to ask them every time you want to do something like add extra domains, cancel the account, renew the account etc.
^^Google them and look for complaint forums - when I had an account with StormWeb they removed their forum because people were complaining about what a bad company they were. That was a bad sign. Instead of addressing the problems they just removed the forum.
^^Get recommendations from other people who have sites.